JPMorgan Content Design Senior Associate 

United States, New York, New York 

117113606

As a Content Design Senior Associate in Loyalty – Rewards and Benefits, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Align many stakeholder groups on cohesive and consistent content across the experience

Manage the legal, compliance, and risk process for our content and experiences

Required qualifications, capabilities, and skills

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms

Experience in creating content architectures, storytelling, and clear and concise writing

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement

Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

Management of content and experiences through complex approval structures and legal processes