Monday Director Professional Services 

United States, Colorado, Denver 

195832566

• Manage to Team and Company OKRs and KPIs.
• Build and lead the team responsible for implementing monday.com platform for our customers
• Advise and enable the team on the different components of a project lifecycle, including discovery, execution, roll-out, training, and handover
• Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
• Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
• Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
• Drive the strategy to onboard, enable, and expand usage and revenue with customers
• Manage a high-volume portfolio of client accounts in a fast-paced environment
• Use data to track performance, forecast services delivered, and create customer insight.
• Recruit, hire and train new team members.
• Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
• Develop and refine processes for continuous improvement.
• Create and refine processes for continuous improvement.

• Extensive experience in Implementation and Professional Services in SaaS or professional services consulting firms.
• CRM, Project Management software,, software development management software
• 10+ years of project management or professional services experience in a client-facing role
• 5+ years of management experience in Implementation or Professional Services teams
• Experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management
• Startup experience
• Ability to successfully navigate complex organizational structures (internal and external), often with highly ambiguous objectives and success criteria
• A people manager with a proven track record of success managing a team of individual contributors.
• Process-focused and metrics-driven (desire to instill a process that can scale)
• Substantial experience in creating Statements of work
• Highly effective communication and interpersonal skills
• An amazing team player who can collaborate with many internal and external stakeholders.

Visa sponsorship for this role is currently not available.