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[Key Responsibilities]
Analyze business and customer requirements and develop a customized digital solution/ support to provide the best customer experience and business insight
Drive and supervise technical solution development and implementation on business platform to utilize digital technologies such as Cloud, AI and automation
Lead and participate in project and programs including regional/global engaged to improve customer experience, to support E2E SCM process, VOC and process optimization
Improve OTC process by leveraging digitalization tools, including but not limited to: automating order replenishment process, offering real-time order fulfillment and inventory visibility
Develop data reports, visualizations, and executive presentations to communicate insights effectively
Verify and maintain reports and data provided by digital solutions and share reports with cross-functional teams
Train Sales Representatives, Distributors, and 3PL partners on process updates and systems to foster familiarity with new tools, enhance customer centricity, and improve service and support outcomes
With the understanding the integrated data flow between applications to timely resolve any potential system or data issues
Work with multiple teams including internal supply chain team as well as IT team for digital project delivery
[Required Qualifications]
Bachelor’s degree
Minimum 7 years of experience in Supply Chain Management
Experience for build, implement and maintain business databases (platforms) and data management processes
Good written and verbal communication and interpersonal skills in English
Strong analytical and problem-solving skills
Familiar with SAP
Excellent computer skills (MS Office- Excel and PowerPoint)
[Preferred Qualifications]
Customer service experience, planning or supply chain specialist Excellent experience
Proven project experience for implementing supply chain (planning/warehousing/logitics) related best practices by leveraging the power of data
Excellent communication, interpersonal, and customer service skills
Demonstrate competency in Inventory Management
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