Microsoft Customer Success Account Management - Global Accounts 

India 

195573062

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

3+ years relevant work experience within customer industry

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Project Management Institute (PMI) or equivalent Project Management certification

Prosci or equivalent certification

You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage