Microsoft Customer Success Account Management 

United States, Puerto Rico 

844316381

Required/minimum qualifications:

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Communication skills in English and Spanish.

• Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). 3+ years relevant work experience within customer industry. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• At least 5 years of experience in customer-facing roles.
• Experience managing customers with AZURE MACC Agreements worth at least 1 million USD.

• Customer Relationship Management - You will nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
• Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals.
• Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
• Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals.
• Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solution