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IBM Team Leader Egypt, Cairo, Cairo 19508129
29.07.2024
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Your Role and Responsibilities
- Acts as a role model and discharge technical management within a team, encouraging mutual respect and commitment.
- Encourages groups to work together and takes responsibility for team building to optimize performance by engaging with other leaders, planning, and managing resources to provide correct levels of cover.
- Support teams in achieving or exceeding business metrics and elevating performance standards.
- Manages individuals and team performance. Subsequently, aligns individual and team training requirements with business needs within budget guidance.
- Manages & adapts daily, weekly, monthly process changes which may affect the team and reacts to and resolves issues inside and where practical, outside department.
- Ensures service levels and standards are maintained at all times,
- Ensures effective resolution of complaints, takes responsibility for final decisions on ticket resolution and escalation, improves backlog management.
- Fosters team building by encouraging individuals to share knowledge, highlighting problems or critical situations to management or team, being proactive in everything regarding team working behaviors.
- Represents the team at user group meetings and input to the development of new systems applications.
- Uses regular, effective performance reviews meetings within teams, reviewing and acting upon the weekly/monthly operating reports for team members.
- Generates performance and metrics reports to create insights on how to improve team performance.
- Ensures skills assessments of team members are current.
Required Technical and Professional Expertise
- Working from office in US Time zone.
- Proven track record of achievements.
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Decision-making skills.
- Technical hardware troubleshooting skills are a plus.
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