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Microsoft Technical Support Engineer- Power Apps Spain, Community of Madrid, Madrid 194698701
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Required
Several years of technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field.
Experience in one or more of these areas desirable
• Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.
• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to take Technical Leadership in one specific product or area of business processes.
Language Qualification
Spanish Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
People Skills:
• Team player and Collaborator
• Assertive, Accountable and Resilient
• Technical leadership
Professional Experience:
• Communication in international environment
• Troubleshoot & Problem solving
• Experience in technical support services in Tier 2+ support level
Technical skills:
• PowerApps, Power Platform
• (as a plus) Microsoft Teams, Sharepoint Online, SQL, Common data service, Azure Logic Apps, Dynamics 365 Fundamentals, Microsoft Graph Api, Powershell and\or .Net
Responsibilities
Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
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