Microsoft Data Center Business Operations Program Manager - Logistics 

Taiwan, Taoyuan City 

194641540

By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Required Qualifications:

• High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience
• 1+ years’ experience working as a program manager OR supporting a program manager in a data center environment.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  • OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  • OR equivalent experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 18, 2025.

As a Data Center Operations Business Program Manager, your performance objectives include:

• Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule​
• Support the DC Project Managers with project estimation, budget management, ROI calculations, formulate project delivery strategies while establishing milestones and schedules​
• Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes ​
• Support the Campus Director with Field Employee communications including townhalls, organizing listening sessions, and local campus level communications ​
• Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives ​
• Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level ​
• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams

Capabilities important to success include:

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
• Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience
• Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
• Understand data center business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
• Process and Technology: Demonstrate a solid understanding of IT and CE environments including operational processes and industry best practices
• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations
• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over
• Execute the change management governance process at the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards
• Manage the daily Change Management functions at the Campus/Metro level including maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment
• Lead the daily Campus/Metro Change Review meetings with local team members and stakeholders
• Monitor to ensure only approved and validated changes are executed
• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams