JPMorgan Fund Servicing Associate 

Australia, New South Wales, Sydney 

19462981

As a Associate in the Fund Services Operations, you will play a crucial role in managing the day-to-day operations across a number of clients. You will be responsible for Client & Third-Party deliverables as documented in the Service Level Agreement (SLA), overseeing a robust Supervisory Risk & Control Framework, and maintaining strong client relationships. Your new role will also involve effective staff management, including supervising and coaching team members.

Job Responsibilities

• Accountable for client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically
• Responsibility to ensure that all deliverables are met - reporting on a daily, weekly and monthly basis
• Identify and drive change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency
• Responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs) ensuring that all team members are familiar with these)
• Liaise with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements
• Converse with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service
• Escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times
• Commit to continuous learning program to develop in the role and ensure Financial Services Regulatory Authority (FSRA) training requirements are completed annually in a timely manner

Required qualifications, capabilities, and skills:

• Minimum five years’ experience in Fund Operations & Unit Trust Pricing (Administration/Management/Accounting)
• Effective systems and technical knowledge of HiPortfolio, Investone (or asset management systems) and Global Technology Investments (GTI - or custody systems)
• Excellent working knowledge of financial markets and instruments, both domestic and international
• Degree level qualification in Accounting, Mathematics, Economics or similar discipline

Preferred qualifications, capabilities and skills

• Completion of, or currently studying towards, a relevant post graduate qualification (e.g. Chartered Accountants (CA), Certified Public Accountant (CPA), Chartered Financial Analyst (CFA) or Masters of Applied Finance)
• Effective Personal Computer (PC) skills in particular Excel