Amazon Team Manager Artificial General Intelligence Data Services 

Netherlands, South Holland, The Hague 

193942338

Key job responsibilities
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Support hiring and training of new Data Associates
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
• Track quality and utilization metrics
• File and track tickets, following up on blocks to productivity
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

- Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
- Proficiency verbal and written communication in Dutch and English
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators