Responsibilities
- Primary point of contact vis-a-vis partners, responsible for leading ongoing communication and collaboration, fully accountable for driving solutions and fulfilling company needs.
- Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business, operational and technological objectives.
- Establish and track key account metrics and KPIs, generate insights, and identify up-sell and expansion opportunities with partners.
- Lead up-sell efforts and build new programs and initiatives with partners, handling the end-to-end process with all stakeholders (external and internal) while taking proactive steps to increase our value and grow partner revenues.
- Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant.
- Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant.
- Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company.
- Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners.
- Report progress on partner "health" and status on projects, initiatives, efforts and/or issues via different forums, formats and systems.
Requirements
- 3-5 years of experience in B2B outbound relations - account management or customer success (preference to FinTech or AdTech experience and B2B integrations).
- English mother tongue level; Outstanding oral and written communication skills – both in Hebrew and in English.
- Strong organizational skills and the ability to manage multiple, competing priorities.
- Ability to understand complex technology and explain it simply.
- Strong relationship-builder, initiator with an ability to prioritize the company’s objectives.
- Experience driving technical implementation projects, handling tasks with both technical (Product, R&D) and non technical (Business, Legal) stakeholders.
- Experience building strategic roadmaps and workplans with internal and external executive stakeholders.
- Bachelor’s degree
Advantage
- Experience working with business development or sales teams.
- Excellent presentation, problem solving, and management skills
- Love for data-driven decision making – ability to monitor, A/B test and identify trends in data to generate action items and insights.
- Use data analytics tools (Excel, Looker, etc.) on a daily basis to identify partner performance optimization opportunities.
- Team player, “can do” attitude.
- Finance BSc degree and/or Masters in Business Administration (M.B.A.) or Finance
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.
Our Values
Our values are at the heart of everything we do. We believe great solutions are built through a great community.
- Advance Inclusion
- Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
- Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
- Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
- Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.