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Apple Control Room Operator United States, California, Cupertino 193278888
08.06.2025
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We’re seeking to hire various shifts.
- Graduation from high school or possession of a GED
- One (1) year of experience performing work where the essential functions of the job involved employee/public contact, computer usage, and/or heavy telephone traffic
- Learn to operate two-way radio and telephone communications equipment
- Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment
- Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications
- Document information in English in a clear, organized, concise, and understandable manner;
- Read, interpret, understand, and follow written and oral instructions and/or information in English;
- Use a keyboard and other peripheral computer equipment with rapid keyboarding and a high level of accuracy
- Learn to enter information accurately and quickly in the computer system while receiving information via radio and telephone
- Ability to work in a low lighting environment
- Ability to work weekends and holidays based on schedule and operational needs
- Ability to dispatch Security safety personnel and equipment in a quick and efficient manner
- Learn and adhere to Computer Aided Dispatch (CAD) Systems and other related technology
- Learn and remember locations and common place names of highways, major streets, Apple buildings and region area
- Learn and remember the policies and procedures of Global Security and Public Safety partners
- Retain, recall, and evaluate facts and/or details solely from memory
- Work under pressure; exercising good judgment and common sense while making sound decisions in emergency situations
- Read and interpret various mapping devices and relay pertinent information
- Establish and maintain effective working relationships with co-workers, emergency personnel, other agencies, and Apple employees
- Provide effective customer service
- Deal tactfully with the public, law enforcement, and other officials, Apple employees, and cross functional partners, globally
- Transition from periods of mental and physical inactivity to periods of intense and mental and physical activity (rapid keyboarding) at a moment’s notice
- Maintain composure and work accurately under pressure or when faced with stressful situations
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $30.10 and $42.70/hr, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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