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IBM Senior Operations Specialist 
India, Karnataka, Bengaluru 
192954491

27.03.2025
Your role and responsibilities

Include supporting commercial and marketing back-office activities such as sales and activity reporting, e-permissions, incentives, training data processes, and day-to-day administration of tools and applications.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• 3 years’ experience in service delivery, shared service delivery or sales operations.

• A customer service-oriented mindset.

• Strong IT literacy and technology proficiency

• Experience in data stewardship, reporting and analytics delivery

• Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IQVIA, One-Key, Internal sales, Field Force activity, etc.)

• Advanced Excel skills, including working with formulas and parameters

• Self-motivated

• High level of independent and service oriented working attitude

• Able to propose process improvements & optimizations

• Able to demonstrate strong analytical and quantitative skills

• Able to fact-based challenge and detail oriented

• Good communication and interpersonal skills

• Good team player

• Experience in working in a multicultural environment preferred

• Fluency in both written and verbal English is a must

Preferred technical and professional experience

Provide analytical support and expertise for all data process in scope

• Propose and deliver solutions and ideas for any problems and issues faced

• Prioritize requests and manage workload according to plan

• Follow SLA & guidelines and timeline established for the team and meets KPIs

• Deliver high quality service for any activities in scope

• Propose continuous improvement of processes in scope

• Develop Subject Matter Expertise for one or more data process in scope

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

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