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IBM Network Support -L2 
India, Uttar Pradesh, Noida 
192369726

12.08.2024

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Your Role and Responsibilities
As a Network Support -L2, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements.

Responsibilities:

  • Design and deploy functional networks (LAN, WLAN, WAN)
  • Configure and install software, servers, routers and other network devices.
  • Testing and configuring software and maintain and repair hardware and peripheral devices.
  • Monitor network performance and integrity.
  • Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure.
  • Automate tasks and monitor their effectiveness.
  • Mentor team members on technical issues
  • Create, oversee and test security measures (e.g. access authentication and disaster recovery)
  • Communicate with users when needed.
  • Maintain complete technical documentation.
  • Suggest improvements to network performance, capacity and scalability.
  • Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
  • Responsible for Network Documentation using Visio Tools, MS-Power Point
  • Configuration and troubleshooting of routes, VLAN, QoS
  • Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks


Required Technical and Professional Expertise

  • A minimum of 5 years of experience in IT infrastructure Domain
  • At least five 5 years of experience in Onsite/Off-site Technical Support with minimum 2 Years of L2 level experience.
  • Relevant experience and certification in Supporting Wireless Networking and Network Security services.
  • Should be able to trouble shoot and resolve issues related to Wired/Wireless, IPsec VPN, Firewall, Routers, Switches and other network and security components as per the RFP requirements.
  • Good knowledge of computer Networking/LAN/Hardware (both active and passive)
  • Good knowledge of VoIP/IP Telephony support. Should be able to trouble shoot all existing Networking systems and any additional systems commissioned as part of this RFP.
  • Should be able to liaise with OEM / vendor for Hardware & other Complex issues and follow-up till resolution.
  • Facilitate OEM visits for Hardware (Network, IP Telephony, Security, etc.) installation / troubleshooting and ensure proper records (gate-pass) are maintained for all items received and sent.
  • Good Verbal and Written communication skills. l. Decent conversational skills in English and Hindi.
  • Ready to work on 24/7 shifts to support client requirement.


Preferred Technical and Professional Expertise

  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
  • Intuitive individual with an ability to manage change and proven time management.
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications.

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