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IBM Network Support -L2 India, Uttar Pradesh, Noida 192369726
12.08.2024
Your Role and Responsibilities
As a Network Support -L2, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements.
Responsibilities:
- Design and deploy functional networks (LAN, WLAN, WAN)
- Configure and install software, servers, routers and other network devices.
- Testing and configuring software and maintain and repair hardware and peripheral devices.
- Monitor network performance and integrity.
- Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure.
- Automate tasks and monitor their effectiveness.
- Mentor team members on technical issues
- Create, oversee and test security measures (e.g. access authentication and disaster recovery)
- Communicate with users when needed.
- Maintain complete technical documentation.
- Suggest improvements to network performance, capacity and scalability.
- Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
- Responsible for Network Documentation using Visio Tools, MS-Power Point
- Configuration and troubleshooting of routes, VLAN, QoS
- Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks
Required Technical and Professional Expertise
- A minimum of 5 years of experience in IT infrastructure Domain
- At least five 5 years of experience in Onsite/Off-site Technical Support with minimum 2 Years of L2 level experience.
- Relevant experience and certification in Supporting Wireless Networking and Network Security services.
- Should be able to trouble shoot and resolve issues related to Wired/Wireless, IPsec VPN, Firewall, Routers, Switches and other network and security components as per the RFP requirements.
- Good knowledge of computer Networking/LAN/Hardware (both active and passive)
- Good knowledge of VoIP/IP Telephony support. Should be able to trouble shoot all existing Networking systems and any additional systems commissioned as part of this RFP.
- Should be able to liaise with OEM / vendor for Hardware & other Complex issues and follow-up till resolution.
- Facilitate OEM visits for Hardware (Network, IP Telephony, Security, etc.) installation / troubleshooting and ensure proper records (gate-pass) are maintained for all items received and sent.
- Good Verbal and Written communication skills. l. Decent conversational skills in English and Hindi.
- Ready to work on 24/7 shifts to support client requirement.
Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.
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