IBM Network Support -L2 

India, Uttar Pradesh, Noida 

192369726

Responsibilities:

• Design and deploy functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers and other network devices.
• Testing and configuring software and maintain and repair hardware and peripheral devices.
• Monitor network performance and integrity.
• Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure.
• Automate tasks and monitor their effectiveness.
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed.
• Maintain complete technical documentation.
• Suggest improvements to network performance, capacity and scalability.
• Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Responsible for Network Documentation using Visio Tools, MS-Power Point
• Configuration and troubleshooting of routes, VLAN, QoS
• Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks

Required Technical and Professional Expertise

• A minimum of 5 years of experience in IT infrastructure Domain
• At least five 5 years of experience in Onsite/Off-site Technical Support with minimum 2 Years of L2 level experience.
• Relevant experience and certification in Supporting Wireless Networking and Network Security services.
• Should be able to trouble shoot and resolve issues related to Wired/Wireless, IPsec VPN, Firewall, Routers, Switches and other network and security components as per the RFP requirements.
• Good knowledge of computer Networking/LAN/Hardware (both active and passive)
• Good knowledge of VoIP/IP Telephony support. Should be able to trouble shoot all existing Networking systems and any additional systems commissioned as part of this RFP.
• Should be able to liaise with OEM / vendor for Hardware & other Complex issues and follow-up till resolution.
• Facilitate OEM visits for Hardware (Network, IP Telephony, Security, etc.) installation / troubleshooting and ensure proper records (gate-pass) are maintained for all items received and sent.
• Good Verbal and Written communication skills. l. Decent conversational skills in English and Hindi.
• Ready to work on 24/7 shifts to support client requirement.

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.