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IBM Firewall Network Security L2+ India, Maharashtra, Mumbai 665592895
29.07.2024
Your Role and Responsibilities
As a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities:
- Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
- Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
- Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring Level 2 network engineers and other staff as necessary
- Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services
- Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers
- Ready to work on 24/7 shifts to support client requirement.
Required Technical and Professional Expertise
- Min 7-10 years of experience Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF
- Good understanding on Firewall: Checkpoint, Palo Alto, Juniper and IPS
- Implementation and troubleshooting Site to Site VPN (IPSEC VPN
- F5 Load Balancers Citrix NetScaler and WAF Imperva knowledge for Deployment and troubleshooting
- Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
- Assist is creation of Root Cause analysis (RCA)
- Performance tuning of Network devices
- Network Security (multi-vendor) experience – Cloud security (Native security controls in AWS / Azure / GCP) & security tool implementation in cloud platform.
- Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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