MSD Director User Experience Product Line 

Singapore, Singapore 

19099771

Job Description

Primary Responsibilities:

• Accountable for Product roadmap (e.g., key capabilities delivered to the business) for designing, building, delivering, and maintaining UX products and technological capability enhancements

• Optimize team setup and delivery models across all functional areas, working with functional leads, while removing roadblocks and impediments, enabling efficient and effective product team delivery

• Translate business goals and end user needs into UX strategy, communicate product priorities to the development team, other matrixed teams, and vendor partners

• Oversee delivery of applications in the products and the on-going operations of cohesive & integrated applications

• Design, develop, and deliver a consistent product line vision, strategy, and roadmap for several products related to Experience Design, UX/UI, User Research, and Technical Product Management relevant to our company user environment.

• Partner with Product teams across our Digital Manufacuring Division and IT to develop, test, and deliver high quality, scalable, and reusable data and digital products

• Oversee Agile Scrum processes for product teams to define and prioritize backlog, create user stories, drive sprint planning and execution, standups, product demos, track velocity, burndown, and deliver retrospectives

• Demonstrated experience in leading strategic design and user-centric research and usability studies, and applying change management approaches to understand user needs and deliver results

• Manage, monitor and calibrate relevant metrics on UX effectiveness

• Demonstrated experience in leading UX designs using a variety of techniques, tools, and best practices to improve product usability, accessibility and desirability

• Lead, develop, upskill, and grow a high-performing and diverse User Experience team

• Set strategy for resource management within systems development, accountable for the allocation of resources for systems development programs, and maintain an overview of the contribution of such program to organizational success. Manage the quality and appropriateness of the work performed and delivers measurable business benefits

• Engage and partner with cross-functional stakeholders (value teams, domain leads, business partners, product owners, etc.) to build project plans and business cases that drive our Manufacuring Division business outcome and value realization while maintaining scalability of UX capabilities

• Ensure senior leaders and business stakeholders are consistently well informed about product strategy, capabilities, priorities, timelines, releases, issues, and risks

• Drive and reinforce highest standards and best practices in technical and operational excellence relevant for user experience

• Accountable for the management and optimization of the product line’s total cost of ownership (TCO)

Education:

• Bachelor’s degree in Computer Science, Engineering, Graphics Design, or related field.

Required Experience and Skills:

• Minimum of 8 years of relevant experience in a delivery lead, team lead, product owner, or product line lead capacity.

• Minimum of 5 years of relevant experience in leading the development and delivery of User Experience, Experience Design, UX Strategy.

• Demonstrated experience in software development lifecycle, agile methodologies e.g. Scrum, and relevant tools such as Jira and Confluence

• Experience in pharmaceutical manufacturing or similar area, building, managing, and leading high-performing, diverse, collaborative and geographically distributed digital product teams

• Solid knowledge and experience in UX capabilities, methodology, and tools to enable User Research, UX/UI Design, and Digital Product capabilities in Manufacturing, Quality, and Supply Chain domains.

• Strong leadership and team building skills and must be able to collaborate effectively with a group of high performing individuals in a fast-paced, agile, dynamic operational environment

• Experience in product and people management with Experience Design, Graphics Design, User Experience, and Data & Digital products knowledge, roadmap, and implementation (e.g., in an organizational unit with 10+ team members)​

• Demonstrated experience owning and delivering digital products​ throughout their entire lifecycle

• Proven ability to facilitate and break down complex product requirements into actionable strategy, implementation plan, and user stories

• Strong leadership skills and the proven ability to drive organizational change​ and alignment, and communicate technical information to senior executives

• Outstanding written and verbal communication skills – able to effectively communicate complex concepts in simple ways​

• Active coach and mentor whose goals are to grow, upskill, and maximize the squads’ potential​

• Strong understanding of modern architecture patterns​

• Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs ​to achieve business goals and OKRs

• Strategic leader, with demonstrated ability to work in a global, broad, and diverse environment with a fair amount of ambiguity

• Growth and global mindset and ownership mentality with a passion to challenge status quo to find new solutions and drive out of the box ideas

Preferred Experience and Skills:

• MBA or Master’s degree in a relevant field

• Previous experience working in a global environment and transformational change

• Experience with manufacturing shopfloor or lab environments and digital culture is a plus

• Experience with P&L responsibility is a plus

What we look for

Current Contingent Workers apply

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.