Citi Group Infrastructure Analyst 

India, Tamil Nadu, Chennai 

189167429

The Infrastructure Analyst2is an intermediate role which is responsible for troubleshooting Network Issues that falls under the scope of Level 1 engagement in command center

Role and Responsibilities:

• Incidents/Alert handling : Provide Level 1 Technical Support for Network issues in Citi’s global technology infrastructure
• Change Implementation – Draft & Coordinate Changes to address the degraded Network device or configurational changes that is required for the respective environment
• Manning Hotline calls – Command Center Hotline calls will be received for network issue perspective which requires to get acknowledged and act accordingly
• Technical discussions with Network HW Vendors / Tele Carriers in order to resolve the existing ongoing issues
• Technical knowledge from Level-1 network perspective to have meaningful discussions with Network Level 2 teams in order to assist upon the existing ongoing issues
• Troubleshooting issue based workflow document creations
• Represent Major Incident discussion and assist upon the various health checks on any network device
• Adhere to control and governance process that involves risk, self-assessment, COB, audit, etc.
• Adhere to functional SOP’s/SLA’s

Qualifications:

• Min 4 years of hands-on experience in network operations from Level 1 triage support perspective
• Detailed understanding of OSI model
• Detailed Understanding of Network protocols.
• CCNA or Knowledge meeting CCNA level
• Assertive and effective communication
• Team contributor who has relative knowledge on how a Command Center works
• Experience in organized way of handling high volume of tickets
• Problem solving, methodical with analytical skills.
• Adaptable towards the changes in environment
• Good organizational and coordinating skills, able to set priorities.
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Resilient and highly responsive in overcoming adversity.

Experience & educational preferences:

• Bachelor’s/University degree or equivalent experience
• CCNA (Not Mandate)

Time Type:

View the " " poster. View the .

View the .

View the