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Citi Group Infrastructure Analyst 
India, Tamil Nadu, Chennai 
57730089

30.07.2024

The Infrastructure Analyst2is an intermediate role which is responsible for troubleshooting Network Issues that falls under the scope of Level 1 engagement in command center


Role and Responsibilities:

  • Incidents/Alert handling : Provide Level 1 Technical Support for Network issues in Citi’s global technology infrastructure
  • Change Implementation – Draft & Coordinate Changes to address the degraded Network device or configurational changes that is required for the respective environment
  • Manning Hotline calls – Command Center Hotline calls will be received for network issue perspective which requires to get acknowledged and act accordingly
  • Technical discussions with Network HW Vendors / Tele Carriers in order to resolve the existing ongoing issues
  • Technical knowledge from Level-1 network perspective to have meaningful discussions with Network Level 2 teams in order to assist upon the existing ongoing issues
  • Troubleshooting issue based workflow document creations
  • Represent Major Incident discussion and assist upon the various health checks on any network device


Qualifications:

  • Min 3 years of hands-on experience in network operations from Level 1 triage support perspective
  • Detailed understanding of OSI model
  • Detailed Understanding of Network protocols.
  • CCNA or Knowledge meeting CCNA level
  • Assertive and effective communication
  • Team contributor who has relative knowledge on how a Command Center works
  • Experience in organized way of handling high volume of tickets
  • Problem solving, methodical with analytical skills.
  • Adaptable towards the changes in environment
  • Good organizational and coordinating skills, able to set priorities.
  • Good time management skills with high sense of urgency and dedication.
  • Clear personal work ethic that inspires quality and enthusiasm.
  • Resilient and highly responsive in overcoming adversity.

Experience & educational preferences:

  • Bachelor’s/University degree or equivalent experience
  • CCNA (Not Mandate)

Time Type:

Full time

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