The Infrastructure Analyst2is an intermediate role which is responsible for troubleshooting Network Issues that falls under the scope of Level 1 engagement in command center
Role and Responsibilities:
- Incidents/Alert handling : Provide Level 1 Technical Support for Network issues in Citi’s global technology infrastructure
- Change Implementation – Draft & Coordinate Changes to address the degraded Network device or configurational changes that is required for the respective environment
- Manning Hotline calls – Command Center Hotline calls will be received for network issue perspective which requires to get acknowledged and act accordingly
- Technical discussions with Network HW Vendors / Tele Carriers in order to resolve the existing ongoing issues
- Technical knowledge from Level-1 network perspective to have meaningful discussions with Network Level 2 teams in order to assist upon the existing ongoing issues
- Troubleshooting issue based workflow document creations
- Represent Major Incident discussion and assist upon the various health checks on any network device
Qualifications:
- Min 3 years of hands-on experience in network operations from Level 1 triage support perspective
- Detailed understanding of OSI model
- Detailed Understanding of Network protocols.
- CCNA or Knowledge meeting CCNA level
- Assertive and effective communication
- Team contributor who has relative knowledge on how a Command Center works
- Experience in organized way of handling high volume of tickets
- Problem solving, methodical with analytical skills.
- Adaptable towards the changes in environment
- Good organizational and coordinating skills, able to set priorities.
- Good time management skills with high sense of urgency and dedication.
- Clear personal work ethic that inspires quality and enthusiasm.
- Resilient and highly responsive in overcoming adversity.
Experience & educational preferences:
- Bachelor’s/University degree or equivalent experience
- CCNA (Not Mandate)
Time Type:
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