SAP SAP Concur - CTE Consultant Day Shift 

Philippines, Makati 

188962167

Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures.

Responsibilities:

• Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.
• Provide consultative direction and coordinate matters on behalf of client.
• Manage all escalated communications between the client and other departments.
• Scope all new business requirements with client.
• Coordinate the resolution of matters with other resources within the company.
• Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.
• Exceeding and meeting departmental objectives
• Escalate unresolved client issues as necessary to ensure timely resolution
• Maintain working knowledge of Concur Travel related products including new release.
• Be aware of, and comply with all corporate policies.

Position Requirements

Education, Experience and Training required:

• Experience with Concur Expense preferred
• Experience with consultancy role preferred
• Strong knowledge of customer care techniques and processes
• Exceptional analytical and listening skills
• Ability to operate well in a team environment
• Keenness and flexibility to work extended hours
• Management consulting experience is a plus
• Three or more years experience in troubleshooting or customer service and financial software OR Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service

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