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SAP SAP Concur - CTE Consultant Day Shift 
Philippines, Makati 
188962167

04.07.2024


Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures.


Responsibilities:

  • Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.
  • Provide consultative direction and coordinate matters on behalf of client.
  • Manage all escalated communications between the client and other departments.
  • Scope all new business requirements with client.
  • Coordinate the resolution of matters with other resources within the company.
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.
  • Exceeding and meeting departmental objectives
  • Escalate unresolved client issues as necessary to ensure timely resolution
  • Maintain working knowledge of Concur Travel related products including new release.
  • Be aware of, and comply with all corporate policies.

Position Requirements


Education, Experience and Training required:

  • Experience with Concur Expense preferred
  • Experience with consultancy role preferred
  • Strong knowledge of customer care techniques and processes
  • Exceptional analytical and listening skills
  • Ability to operate well in a team environment
  • Keenness and flexibility to work extended hours
  • Management consulting experience is a plus
  • Three or more years experience in troubleshooting or customer service and financial software OR Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service