Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues.
Experience reading or debugging code in one or more of the following: Java, C, C++, Python, Shell, Perl, JavaScript.
Ability to communicate English and Mandarin Chinese fluently to engage with customers.
Preferred qualifications:
Experience with computer networking.
Experience with Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Knowledge of system/network administrator level of Linux/Unix or other operating systems.
Knowledge of web technologies (e.g., HTTP, HTML, DNS, etc.).
Excellent troubleshooting, attention to detail, and written and verbal communication skills.