SAP Product Expert AI Business Value - F/M 

France 

18738710

AI services for tailored recommendationspreventative and predictive supportuse-cases. Your role responsible for evaluating business value generated by AI is a key stakeholder in value-driven AI portfolio decisions. You’ll be enjoying an enthralling, AI-centric working environment, first-hand learning opportunities and high executive visibility.

What you'll do:

As Product Expert AI Business Value working in Product Management, Customer Experience & Solutions (CXS) within SAP’s board area Customer Services & Delivery (CS&D), your responsibilities will be to:

• Conduct comprehensive business value assessments of AI Services, including the evaluation of their impact on KPIs and ROI.

• Establish measurement methods and data points to capture value creation.

• Collaborate with AI development teams in Support to define and refine AI service value propositions

• Onboard new live AI services in the AI Value Dashboard

• Initiate (with the DevOps team) the automatic data ingestion of value data points, measuring the actual value realization per AI service

• in close collaboration with the Chief Product Owner, manage the dashboard’s continuous improvement based on feedback from internal stakeholders

• Align the individual / aggregated AI service value contributions with Customer Support Strategic Initiatives and operating / organizational KPIs

What you bring:

• Understanding of business processes in customer support and how to enable them with AI. Detailed knowledge of one or multiple AI-enabled customer support scenarios in particular is of advantage.

• Deep understanding of how business value is generated in internal SAP processes (cost avoidance, uptake in solution adoption by customers, etc.)

• Expert-level knowledge of value measurement methodologies, incl. A/B testing, etc.

• Experience with scientific methods, case studies and empirical approaches in particular are of advantage.

• Experience with data science / data engineering, dashboarding / analytics

• Knowledge of process mining (e.g. Signavio) is of advantage

• Expertise in managing complex projects involving multiple stakeholders

• Understanding of the “big picture” and diligent attention to detail at the same time are required, given the exposure to the senior executive team in customer support

• You feel comfortable and self-confident working in a matrix organization and leading without authority. You are inclusive and drive decisions in cross-product teams. (Internal) customer focus and empathy are part of your value set, you listen closely and are able to translate requirements into tangible functions. You possess superior communication and presentation skills and have written and spoken proficiency in German and English.

​

Job Segment:Cloud, Testing, ERP, Product Manager, Technology, Marketing, Operations