Salesforce Director/Senior Director Research & Insights 

United States, California, San Francisco 

186359027

Job Category

User Experience

Job Details

Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

In this role you will:

• Strategic Research Vision & Agenda Leadership:Define, lead, and resource the research vision and agenda for the Marketing Cloud portfolio. This will involve close partnership with the General Manager (GM) and cross-functional leadership (Product, User Experience, Engineering, Product Marketing) to deliver insights supporting the cloud's biggest priorities.

• Proactive Product Strategy Advocacy: Proactively partnered with senior management across cross-functional teams, including Product, Design, Engineering, Product Marketing, and Customer Success, to identify and advocate for product strategy rooted in data and customer insights.

• High-Performance Research Team Leadership:Led a high-performance, high-productivity research team with direct reports based across the US, including active involvement in hiring and onboarding new team members as needed.

• Actionable Insights & Measurable Impact:Inspire and coach the team to deliver actionable and timely insights with measurable impact, informing cloud and product strategy as well as tactical decision-making.

• Researcher Development & Project Execution:Develop and advise researchers to excel on fast-paced projects, requiring meticulous attention to detail and efficient execution within constrained timelines.

You already bring:

• Deep expertise and passion for the research craft, specifically its application and deployment within a product-centric development lifecycle.

• Proven ability to translate complex research findings into actionable product insights and drive data-informed decision-making.

• Demonstrated capability in leading, aligning, and empowering geographically distributed researchers. Experience implementing processes for remote collaboration, fostering a high-performance environment across time zones and locations.

• Proficient in navigating complex organizational structures, influencing cross-functional stakeholders, and driving research initiatives from conception to delivery in a fast-paced environment.

Experience and skills required:

• 12+ years of experience leading research strategy in user experience, product design or technology contexts.

• Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)

• Excellent project management, executive communication skills, storytelling, and technical understanding of products.

• Proficiency in a range of generative and evaluative research techniques, and an understanding of how to apply them to complex questions in a technology context.

• Strong leadership capabilities and interpersonal skills, with experience growing, developing, and retaining top research and insights talent.

• Proven track record influencing product direction and strategy with actionable insights in a technical product environment.

Unleash Your Potential

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $351,800. For California-based roles, the base salary hiring range for this position is $230,800 to $384,100.