Capital One Associate Relations Manager Remote-Eligible 

United States, Virginia, Richmond 

186030252

Locations: VA - Richmond, United States of America, Richmond, Virginia Associate Relations Manager (Remote-Eligible)

Here’s what you’ll need to be successful:

• Can assess when and how to make tradeoffs between speed and quality; motivated self-starter

• Loves to break down complex problems and artfully push towards a solution

• Exceptionally strong written and verbal communication skills

• Ability to present complex topics in a clear, concise, and compelling manner

• Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.

• Demonstrate an aptitude for learning in a fast-paced, ever-changing environment

• Strong sense of when to operate independently and when to seek support on an issue

Responsibilities:

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.

• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution

• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues

• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk

• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations

• Act as role model and champion for Capital One Values

• Participate in internal projects that improve investigative processes

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Human Resources, Legal OR Risk Management experience

• At least 3 years of investigation experience

Preferred Qualifications:

• At least 5 years of experience working in a team corporate environment

• At least 5 years of Human Resources or Legal experience, focused on employment investigations

• SHRM-CP/SCP, PHR/SPHR, or related/similar certifications

• Experience conducting all types of employment investigations

• Basic knowledge of employment law and practices

Remote (Regardless of Location): $125,300 - $143,000 for Manager, Associate RelationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.