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Capital One Associate Relations Manager Remote-Eligible 
United States, Virginia, Richmond 
186030252

10.07.2024
Locations: VA - Richmond, United States of America, Richmond, Virginia Associate Relations Manager (Remote-Eligible)


Here’s what you’ll need to be successful:

  • Can assess when and how to make tradeoffs between speed and quality; motivated self-starter

  • Loves to break down complex problems and artfully push towards a solution

  • Exceptionally strong written and verbal communication skills

  • Ability to present complex topics in a clear, concise, and compelling manner

  • Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.

  • Demonstrate an aptitude for learning in a fast-paced, ever-changing environment

  • Strong sense of when to operate independently and when to seek support on an issue

Responsibilities:

  • Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.

  • Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution

  • Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

  • Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues

  • Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk

  • Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations

  • Act as role model and champion for Capital One Values

  • Participate in internal projects that improve investigative processes

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years of Human Resources, Legal OR Risk Management experience

  • At least 3 years of investigation experience

Preferred Qualifications:

  • At least 5 years of experience working in a team corporate environment

  • At least 5 years of Human Resources or Legal experience, focused on employment investigations

  • SHRM-CP/SCP, PHR/SPHR, or related/similar certifications

  • Experience conducting all types of employment investigations

  • Basic knowledge of employment law and practices

Remote (Regardless of Location): $125,300 - $143,000 for Manager, Associate RelationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.