Amazon Support Engineer IV Amazon Publisher Monetization APM 

United States, New York, New York 

185860167

Key job responsibilities
This position requires a combination of strong troubleshooting, technical, communication and leadership skills.* Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production.
* Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience.
*Interface with operations and business partners to determine root cause
* Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence.A day in the life

- 3+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls