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Limitless High-tech career opportunities - Expoint

Amazon Support Engineer IV Amazon Publisher Monetization APM 
United States, New York, New York 
185860167

15.07.2024
DESCRIPTION


Key job responsibilities
This position requires a combination of strong troubleshooting, technical, communication and leadership skills.* Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production.
* Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience.
*Interface with operations and business partners to determine root cause
* Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence.A day in the life

BASIC QUALIFICATIONS

- 3+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings


PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls