JPMorgan Payment Lifecycle Analyst 

United Kingdom, England 

183564389

Job responsibilities

• Coordinates and monitors workflow of unit including gathering statistics for performance indicators; daily and monthly volumes
• Provides training and all necessary training tools to team
• Provides help in completing daily work due to absences and scheduling conflicts with team members to ensure no losses are taken
• Maintains accounts under clearing standards, monitors accounts daily for “aging” items making sure items are cleared timely and properly
• Is the first line of escalation for problems, responsible for identifying system issues that impact customers and suggesting solutions
• Assists Supervisor in tracking daily activity of team members, attendance, vacation and other appointments and complete team member quality assessments on time, providing timely feedback
• Provides assistance to Supervisor to keep updated procedures on file for all team functions

Required qualifications, capabilities, and skills

• Previous Recon experience
• Strong written and verbal communication and problem solving skills
• Leadership skills and the ability to interact with others
• Good understanding of accounting/reconciliation concepts, RCP policies, and account transaction workflow
• Strong research and problem-solving skills
• Knowledge of PC and Microsoft suite of applications

Preferred qualifications, capabilities, and skills

• Previous management experience
• Relevant experience in bank operations and account experience