Salesforce Senior Instructor Data/ Analytics Solutions 

Ireland, Dublin 

183460989

Job Category

Employee Success

Job Details

Responsibilities:

• Deliver technical, high standard 1:Manycustomer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.

• Answer real-time questions from customers and provide additional resources

• Ability to explain complex features in an easy-to-follow manner

• Ability to demonstrate features and functionality with hands-on demos and exercises

• Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops

• Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference

• Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies

• Action Best Practice Insight including:

  • Product Education

  • Technical Advice

  • Adoption Guidance

• Accelerate Feature / Cloud Adoption

• Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support

• Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)

• Maintain a teaching time productivity metric

Required Qualifications & Experience:

• An additional European language is required.

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.

• Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce Core and/ or Tableau/ Data Analytics products or platforms.

• Ability to rapidly learn new and emerging technologies

• Proven success leading customer-facing presentations and engagements

• Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

• Salesforce Certification across Sales, Service or Platform

• Tableau certification is an added advantage

• Working knowledge of the overall Salesforce/Tableau platform suite and applications

• Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

• Proven ability to manage time and prioritize activities while performing effectively under pressure

• Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

• Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

• : Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

• EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

• PASSION: Passionate about Customer Success and a great listener

• CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

• TRUST

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