Salesforce Onboarding Specialist Data/ Analytics Solutions French Speaking 

Ireland, Dublin 

127855923

Job Category

Job Details

Job Responsibilities:

• Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers

• Be the customer’s first point of contact post-sale and welcome them warmly into the ecosystem

• Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products

• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.

• Provide relevant recommendations specific to customers’ business needs

• Create tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met

• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.

• Actively leverage and contribute to the overall knowledge base and expertise of the community

Experience

• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.

• Relevant 3rd-level degree or equivalent qualification.

• 2+ years of relevant work experience helping customers achieve full business potential through technology.

• Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.

• Able to apply customer success concepts, practices, and procedures to help drive customer success.

• Excellent presentation skills and the ability to hold the attention of a large group of attendees

• Comfortably navigating conversations with stakeholders at all levels, Administrators to C-suite

Must have

• Languages - Proficiency in English and French

• Business Acumen - ability to discuss customer’s business needs and expected business value across various industries and company sizes.

• Communication Skills - convey ideas and solutions clearly and effectively

• Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite

• Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer-focused approach and engagement style.

• Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome

• Technical Acumen - experience with software solutions and ability to learn new technology fast

• Problem solving skills - thinking on your feet and finding solutions independently or in a group setting

• Organisational Change - accepting change as a constant and ability to thrive in a dynamic environment

Advantageous

• Salesforce Certifications - Salesforce Admin, Advanced Admin and/or Consultant Certifications are an advantage

• CRM Platforms - Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred)

• Tableau - Tableau experience and/or certification(s) is an advantage

• Project management - understanding of Project Management principles

• Software implementation - experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy

• Data literacy - ability to create and read reports and data

• Ability to prioritize and perform effectively under pressure

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