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• Function as the key liaison and leader between Client Protection and Client Protection Shared Services to prioritize and drive all change and transformation across CP
• Lead a team of “theme” managers to deliver all tech and non-tech transformation across CP (on time/ on budget/ on benefit); key themes include: Authentication, Sponsored by Others (e.g. digital and product initiatives, Claims, Fraud Investigations, AML, Digital Self-service, Data, etc.)
• Position yourself as a thought leader for all change, sequencing, prioritization and risk management around our change
• Own and manage a single CPSS intake process and infrastructure sequencing all “in year” projects
• Leverage data and analytics to communicate, monitor and sequence all change
• Oversee business case development and benefit tracking (partnering with theme managers, forecasters, LOB SMEs and project execution to ensure all forecasts are accurate and successes or failures are tracked)
• Vendor Management
Responsibilities:
- Developing advanced technical documentation for an array of internally- and vendor-developed models ranging from regression to sophisticated techniques including XGB and neural networks
- Working closely with developers to understand how the model works and provide effective challenge to not only push back on methodology but also ensure results are accurate
- Partnering with technology and model users to schedule deployments and planning ahead for future model installations
- Producing analytics to ensure early model results look consistent with expectations
- Conducting regular model monitoring and sharing performance results and analytical insights with model stakeholders and users
- Supporting Bank policy for Artificial Intelligence models and ensuring any risks of using advanced techniques are identified and mitigated
- Tracking model changes after deployment and ensure appropriate documentation reflects any adjustments, patches or updates
- Driving model performance analytics above and beyond Model Risk Management policy requirements, including granular performance monitoring, early trend detection, root cause analysis, and gap analysis
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Required Qualifications:
• 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions
• Strategic development of solutions and processes that tie directly to results (KPIs)
• Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions
• Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences
• Ability to influence partners and drive change across a complex, matrixed organization
• Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment
• Passion for delivering benefits to customers and driving exceptional results
• Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)
• Experience with Agile development methodologies, user-centered design, and lean project processes
• Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables
Skills:
Minimum Education Requirement: Bachelor’s degree or equivalent work experience
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