Bank Of America Strategy & Planning Executive 

United States, North Carolina, Charlotte 

183242419

• Function as the key liaison and leader between Client Protection and Client Protection Shared Services to prioritize and drive all change and transformation across CP

• Lead a team of “theme” managers to deliver all tech and non-tech transformation across CP (on time/ on budget/ on benefit); key themes include: Authentication, Sponsored by Others (e.g. digital and product initiatives, Claims, Fraud Investigations, AML, Digital Self-service, Data, etc.)

• Position yourself as a thought leader for all change, sequencing, prioritization and risk management around our change

• Own and manage a single CPSS intake process and infrastructure sequencing all “in year” projects

• Leverage data and analytics to communicate, monitor and sequence all change

• Oversee business case development and benefit tracking (partnering with theme managers, forecasters, LOB SMEs and project execution to ensure all forecasts are accurate and successes or failures are tracked)

• Vendor Management

Responsibilities:

- Developing advanced technical documentation for an array of internally- and vendor-developed models ranging from regression to sophisticated techniques including XGB and neural networks

- Working closely with developers to understand how the model works and provide effective challenge to not only push back on methodology but also ensure results are accurate

- Partnering with technology and model users to schedule deployments and planning ahead for future model installations

- Producing analytics to ensure early model results look consistent with expectations

- Conducting regular model monitoring and sharing performance results and analytical insights with model stakeholders and users

- Supporting Bank policy for Artificial Intelligence models and ensuring any risks of using advanced techniques are identified and mitigated

- Tracking model changes after deployment and ensure appropriate documentation reflects any adjustments, patches or updates

- Driving model performance analytics above and beyond Model Risk Management policy requirements, including granular performance monitoring, early trend detection, root cause analysis, and gap analysis

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions

• Strategic development of solutions and processes that tie directly to results (KPIs)

• Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions

• Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences

• Ability to influence partners and drive change across a complex, matrixed organization

• Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment

• Passion for delivering benefits to customers and driving exceptional results

• Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)

• Experience with Agile development methodologies, user-centered design, and lean project processes

• Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables

Skills:

• Decision Making
• Agile
• Process Improvement
• Drive Change
• Strategic Development
• Problem Solver
• Verbal and Written Communication
• Leadership
• Influence
• Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience

1st shift (United States of America)