Key responsibilities include but are not limited to:
Review Refresh Requirements for assigned jurisdictions in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to Client.
Manage Refresh of Clients with multi-jurisdictions booking entities and of complex nature.
Escalation and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team.
Independently liaise with internal teams to support KYC issues and resolution – tactically and/or strategically.
Contributes to overall Refresh performance, achieves sustainable refresh quality and drive process improvements.
Tracks Annual refresh population and all other KYC related populations with Refresh Manager and in partnership with our Line of Business partners
Simplification & continuous improvement of AML/ KYC CDD experience keeping end client in sight.
Interact and maintain quality engagement with stakeholders regionally and globally.
Point of contact for Business & Management when matters require attention.
Provide support on Regulatory Exams, Internal Audits and other reviews conducted
Perform drill down and investigation on background and history of refresh cases
Participate in monitoring and investigation activities including review of refresh cases in accordance with AML KYC/CDD requirements
Involvement in ad hoc projects for new internal processes or industry initiatives.
Metrics Reporting & Support creation of key business metrics.
Late evening calls can be expected.
Key Requirements
Experience in similar role (preferred)
Control focused mindset and good understanding of regulatory and reputational risks - (knowledge of Asia Markets requirements a plus)
Excellent communications skills and ability to present to an audience.
Ability to work under pressure in a team environment.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.