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Bank Of America Assistant Vice President - AML Refresh Operations 
Philippines, Taguig 
183115050

28.06.2024

Key responsibilities include but are not limited to:

  • Review Refresh Requirements for assigned jurisdictions in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to Client.
  • Manage Refresh of Clients with multi-jurisdictions booking entities and of complex nature.
  • Escalation and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team.
  • Independently liaise with internal teams to support KYC issues and resolution – tactically and/or strategically.
  • Contributes to overall Refresh performance, achieves sustainable refresh quality and drive process improvements.
  • Tracks Annual refresh population and all other KYC related populations with Refresh Manager and in partnership with our Line of Business partners
  • Simplification & continuous improvement of AML/ KYC CDD experience keeping end client in sight.
  • Interact and maintain quality engagement with stakeholders regionally and globally.
  • Point of contact for Business & Management when matters require attention.
  • Provide support on Regulatory Exams, Internal Audits and other reviews conducted
  • Perform drill down and investigation on background and history of refresh cases
  • Participate in monitoring and investigation activities including review of refresh cases in accordance with AML KYC/CDD requirements
  • Involvement in ad hoc projects for new internal processes or industry initiatives.
  • Metrics Reporting & Support creation of key business metrics.
  • Late evening calls can be expected.

Key Requirements

  • Experience in similar role (preferred)
  • Control focused mindset and good understanding of regulatory and reputational risks - (knowledge of Asia Markets requirements a plus)
  • Excellent communications skills and ability to present to an audience.
  • Ability to work under pressure in a team environment.
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.