Microsoft Partner Solution Architect 

Taiwan, Taoyuan City 

18210849

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, security, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Preferred Qualifications

• Knowledge of the Microsoft Security technologies and wider tech platform, project management, technical sales, and technical account management.
• Experience of app and web development, developer experience and DevOps/MLOps/LLMOps.
• Experience with Active Directory/Entra, RBAC, Service Principals, and app registration
• UI experience in the context of chat and agent UX
• Inclusive and collaborative approach to driving teamwork and cross-team alignment.
• Problem-solving mentality, leveraging internal and/or external resources, conflict resolution, and follow-through with partners.

Technical Leadership

• Primarily supports security focused research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps, especially around security, through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property, Design, and Governance).
• Leverages development opportunities (e.g., mentorships, role-based resources, trainings, events) to learn new technologies and services as advised by leadership team/manager.
• Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures, secure methodologies, and other relevant products. Participates in internal and external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.

Business Impact

• Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around secure architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Independently consults on secure technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.

Customer Centricity

• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
• Contributes to customer satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Identifies dissatisfied customers and builds remedial actions (e.g., post-mortem reviews).
• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.