Microsoft Technical Support Engineer - SAP Azure 

Germany, Baden-Württemberg 

181886244

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
• OR 7+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

• 5+ years of Basis experience
• 5+ years of SAP System Performance tuning, root cause analysis and resolution
• 5+years of HANA Administration experience
• 5+ years of experience running SAP on Azure (Shared Disks, Backups, etc.)
• 4+ years of experience Operating Systems (OS) Skills: technical knowledge on at least one of the following – Windows, Linux (SLES (SUSE Linux Enterprise Server), RHEL(Red Hat Enterprise Linux)), UNIX.
• Knowledge should include performance analysis and debugging. Knowledge of HA/DR technologies, including design and implementation of Geographically Dispersed HA/DR solutions like Pacemaker Cluster setup and troubleshooting
• 3+years of PowerShell/Bash experience
• 3+years of RDBMS administration experience including performance query analysis, sizing, HA/DR and storage/disk design of SAP High-performance Analytical Appliance (HANA) and at least 1-2 of the following: SQL Server, Oracle, Sybase, DB2, MaxDB.
• Knowledge of DBMS query languages, like SQL or Kusto query language (KQL).
• Should have ability and understanding how multiple layers of the platform impacts SAP
• Hyper-Visor/Cloud/Networking Skills: Able to design, deploy and troubleshoot solutions based on the following: Azure or Amazon Web Services (AWS).
• 5+ years of experience, preferably supporting SAP Basis Architecture with a mix of architecture and technical lead roles.
• Troubleshooting skills
• Track record of supporting reliable, highly available and scalable SAP architecture for customers.
• Ability to clearly articulate complex solutions and/or problems.

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Single point of contact at site
• Participation in incident response process
• Drive quickest resolution for the incidents
• Provide detailed RCA (Root Cause Analysis)
• Collaborate with multiple teams like VM (Virtual Machines), Networking, Storage, SAP etc. to identify prevention plans.
• Build relationships with SAP and other teams.
• Contribute to building tooling and diagnostics