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Microsoft Technical Support Engineer - SAP Azure 
Germany, Baden-Württemberg 
181886244

03.12.2024


Qualifications

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
  • OR 7+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Qualifications

  • 5+ years of Basis experience
  • 5+ years of SAP System Performance tuning, root cause analysis and resolution
  • 5+years of HANA Administration experience
  • 5+ years of experience running SAP on Azure (Shared Disks, Backups, etc.)
  • 4+ years of experience Operating Systems (OS) Skills: technical knowledge on at least one of the following – Windows, Linux (SLES (SUSE Linux Enterprise Server), RHEL(Red Hat Enterprise Linux)), UNIX.
  • Knowledge should include performance analysis and debugging. Knowledge of HA/DR technologies, including design and implementation of Geographically Dispersed HA/DR solutions like Pacemaker Cluster setup and troubleshooting
  • 3+years of PowerShell/Bash experience
  • 3+years of RDBMS administration experience including performance query analysis, sizing, HA/DR and storage/disk design of SAP High-performance Analytical Appliance (HANA) and at least 1-2 of the following: SQL Server, Oracle, Sybase, DB2, MaxDB.
  • Knowledge of DBMS query languages, like SQL or Kusto query language (KQL).
  • Should have ability and understanding how multiple layers of the platform impacts SAP
  • Hyper-Visor/Cloud/Networking Skills: Able to design, deploy and troubleshoot solutions based on the following: Azure or Amazon Web Services (AWS).
  • 5+ years of experience, preferably supporting SAP Basis Architecture with a mix of architecture and technical lead roles.
  • Troubleshooting skills
  • Track record of supporting reliable, highly available and scalable SAP architecture for customers.
  • Ability to clearly articulate complex solutions and/or problems.

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Responsibilities:

  • Single point of contact at site
  • Participation in incident response process
  • Drive quickest resolution for the incidents
  • Provide detailed RCA (Root Cause Analysis)
  • Collaborate with multiple teams like VM (Virtual Machines), Networking, Storage, SAP etc. to identify prevention plans.
  • Build relationships with SAP and other teams.
  • Contribute to building tooling and diagnostics