JPMorgan Vice President Operations Controls Lead - Banking Payments 

United States, Delaware, Wilmington 

181846602

Job Responsibilities

• Drive end to end operations and controls management of Banking Payments products and services
• Single point of contact for coordinating production issues follow ups, customer and/or product group escalations
• Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue
• Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.)
• Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement.
• Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement.

Required qualifications, capabilities, and skills

• 5+ years product leadership experience
• A background in process design, operations management, audit and controls
• Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews
• Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional team
• Ability to productively work in a matrix management organization
• Positive, team-oriented attitude and inspiring leadership skills a must

Preferred qualifications, capabilities, and skills

• Financial Services experience ideally in Payments