JPMorgan Vice President Banking Payments Product Delivery 

United States, Texas, Plano 

515644455

Job responsibilities

• Lead the Wires omni-channel customer experience, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows
• Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy
• Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem, including secure authentication, risk mitigation controls, and fraud prevention features
• Collaborate with stakeholders across business, technology, and third party vendors on vision and strategic pillars required to deliver new products and solutions
• Refine and iterate features based on business objectives, customer research, data analytics, and continually groom and prioritize product backlog items to optimize value delivery
• Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap
• Lead large scale cross-functional workstreams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features
• Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
• Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment.
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.

Required qualifications, capabilities, and skills:

• Bachelor's degree required; Master’s degree in product or analytics related fields preferred
• 8+ years product development experience; Financial Services experience strongly preferred; deep knowledge of digital payments and experience in leading large scale digital / omni-channel implementation preferred
• 3+ years of people management experience; experience leading high-performing product or strategy teams preferred
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments
• Ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
• Experience working with Agile methodologies and tools