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This includes identifying issue trends to support broader remediation efforts, where applicable. An initial focus will be on high-severity issues that requires urgent remediation. Over time, Business-as-Usual (BAU) control issues will be the primary focus.
Key Responsibilities:
Manage an effective GLRM wide end-to-end issue management program, including robust root cause analysis, timely remediation, and effective ongoing governance and reporting.
Enhance and maintain relevant policies that support consistent execution of root cause analyses using best practice techniques.
Ensure timely and efficient execution of issue management projects resulting in high-quality output.
Serve as a point for escalation to solve project delays or other challenges.
Act as an agent of change for enacting a strong risk and control culture within Citi.
Review and challenge the comprehensiveness and quality of issue management output from teams, providing strategic input where needed.
Escalate issues on program structure and scope, or significant remediation issues as needed, to senior management.
Participate in the development of the Liquidity Policy and Procedures and second line risk management processes.
Produce presentation materials and present analysis to senior management and regulators.
A minimum of 5 years of experience at a global financial institution.
Demonstrated experience in effective ongoing program management, including continuous program improvement over time.
Knowledge of, and experience with, root cause analysis techniques and other components of an effective issue management program.
Good understanding of a broad range of financial services products/services and end-to-end processes, including technology and operations functions
Capable of driving outcomes independently and escalating issues as encountered in a timely manner.
Knowledge of and experience with financial services control environments and business processes
Ability to collaborate effectively while also providing constructive challenge to status quo thinking.
Anticipated Posting Close Date:
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