Salesforce Senior Director Technical Engagement 

United States, Virginia 

180448927

Job Category

Job Details

Key Responsibilities:

People, Leadership & Growth:

• Lead, mentor, and develop a team of technical engagement managers/architects, fostering a culture of innovation, continuous learning, and career growth.

• Establish a talent development strategy, ensuring the team is equipped with the necessary skills and certifications to lead large-scale, multi-cloud implementations.

• Drive a culture of collaboration, ensuring architects and engineers across projects share insights, best practices, and knowledge to elevate the entire team’s technical acumen.

• Inspire team members to do their best work, amplify their impact, and provide an inclusive workplace that nurtures diverse perspectives and thought leadership.

Technical Strategy & Architecture Leadership:

• Serve as the technical authority across a portfolio of federal customers, ensuring architectural integrity, platform scalability, and alignment with agency missions.

• Provide technical oversight for all federal engagements, ensuring solution architectures adhere to industry and government compliance standards (e.g., FedRAMP, FISMA, etc.).

• Oversee and provide governance on large, multi-cloud Salesforce implementations, ensuring alignment with federal enterprise architecture frameworks.

• Lead technical deep dives, solutioning sessions, and executive briefings to drive successful outcomes for customers.

• Step in as a hands-on leader to support at-risk projects, ensuring swift issue resolution and alignment with project objectives.

Presales & Strategic Engagements:

• Partner closely with Services Sales leadership to shape compelling, customer-centric proposals and Statements of Work (SOWs) for large-scale Salesforce implementations.

• Lead technical solutioning across multiple Salesforce clouds, considering integration requirements, security, data migration, and third-party solutions.

• Establish and maintain strong executive relationships with federal customers and partners, aligning Salesforce solutions with their digital transformation goals.

• Serve as an advisor to Federal IT leadership, helping align their Salesforce implementation strategy with their broader IT modernization efforts.

• Support bid and proposal activities, ensuring technical feasibility and scoping align with customer expectations and Salesforce best practices.

Operational Excellence & Customer Success:

• Drive high client satisfaction (CSAT) and engagement success, ensuring measurable business value realization for federal agencies.

• Ensure projects are correctly scoped, balancing team structure, skillset, and timeframe to meet customer goals.

• Continuously enhance delivery excellence, improving processes, governance models, and solutioning frameworks across engagements.

• Actively track and mitigate project risks and escalations, ensuring transparent and timely communication with internal and external stakeholders.

Required Qualifications & Skills:

• 5+ years of direct experience delivering and overseeing solutions development on the Salesforce Platform.

• 10+ years’ experience in consulting services, including team leadership, pre-sales solutioning, and delivery management.

• 2+ years of experience in scoping and sizing Salesforce projects.

• Strong understanding of Salesforce solutions and their application within the Federal/Public Sector.

• Experience in driving technical alignment with federal IT departments and system integrators.

• Strong executive presence, with excellent written and verbal communication skills.

• Proven ability to influence stakeholders at all levels, facilitating strategic discussions around enterprise architecture, roadmaps, and technical trade-offs.

• Deep problem-solving skills, with the ability to quickly assess challenges, craft solutions, and drive execution.

• Experience in leading teams to deliver complex multi-cloud Salesforce solutions.

• Bachelor’s degree or equivalent experience.

• Ability to travel up to 25%.

Preferred Qualifications & Skills:

• 5+ years operating in a pre-sales environment, shaping and scoping large and complex implementation projects.

• Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications.

• 5+ years of enterprise-level project or program management experience.

• Experience in public sector digital transformation initiatives.

• Strong background in compliance and security standards relevant to federal agencies.

• Demonstrated ability to drive business development initiatives aligned to federal contracting strategies.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.