Citi Group Collections Specialist 

Canada, Ontario, Old Toronto 

180443665

Resume must be attached to be considered for position.

Starting pay for this position is $25.38 per hour($49,500.00 annual) up to $27.94 per hour($54,500 annual).

The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:

• Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.
• Uses advanced negotiation skills to resolve High Risk calls.
• Coaches/trains lower level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures/ instructions by choosing among alternatives to resolve problems.
• Works under limited supervision. May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous Collections experience preferred
• Work under pressure, Decision making, Problem solving, Negotiation
• Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
• 1-3 years experience

Education:

• High School diploma or equivalent

• Resume must be attached to be considered for position
• Starting pay for this position is $25.38 per hour($49,500.00 annual) up to $27.94 per hour($54,500 annual).
• Preferred Bilingual - Fluent in French and English
• Schedule requirement:12:00pm - 8:00pm Monday, Tuesday, Wednesday, Thursday. 8:00am - 4:00pm Friday. Every other Saturday rotation 8:00am -4:00pm with day off during the week
• Work from home - Mississauga Ontario Canada
• Work from home - London Ontario Canada
• Work from home - Ottawa Ontario Canada
• Full time only 37.5 hours per week
• Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
• Must have dedicated quiet work space

Time Type:

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