Elastic Collections Analyst 

Canada 

130746425

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimise bad debt expense.
• Contact customers, via email or phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure accurate posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Confer with management to determine if additional actions are required for delinquent accounts.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24-48 hour time period.
• Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals.
• Review progress of Key Performance Indicators with management, with a focus on continued improvement.

• An Associate’s Degree, preferably in Accounting, Finance, or Business, or equivalent work experience.
• Good organisational skills with a strong attention to detail. Ability to handle several priorities.
• Strong customer service skills as well as the ability to collaborate with your team members.
• Strong communication skills, both verbal and written.
• Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment.
• Experience in SAAS/software industry (preferred, not mandatory).
• Experience with Netsuite, Salesforce, and G Suite (preferred, not mandatory).

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.