Cisco Customer Delivery Architect 

United States, Georgia, Atlanta 

180300209

It is expected that the Customer Delivery Architect will be delivering outcomes for Cisco’s Professional Services engagements for the digital campus and data centre solutions, with responsibilities including, but not limited to the following:

• Responsible for the development of the overall vision that underlies the customer-centric solution, and plays a primary role in the design and implementation of that end-to-end solution.
• Responsible for engaging and influencing multiple constituents across Professional Services to drive service-wide engagements.
• Lowers customer risk and demonstrates customer assets by consolidating and reconciling requirements, refining and validating dependencies, and confirming readiness for transformation
• Creates opportunities by identifying gaps in customers' capabilities and relating them to business and technical architectures (solutions).
• Be responsible for the project life cycle, from initial kickoff through requirements analysis, design and implementation phases for projects within the solution area.
• Surveys the customer landscape for solution insights, direction, vendors, and methods.
• It focuses on the identification and execution of specific solutions that are multi-architectural.
• Orchestrates the activities of delivery architects from Cisco internal or third parties towards a common solution.
• Builds a safe, respectful working experience for customers and colleagues, where we empower and learn from each other.

• You ride complexity, and you are driven by curiosity for solutions and for people. You want to set an example and like to empower others.
• Experience in customer-centric roles, within delivery, IT, and engineering; experience with Cisco Routers and Switches, SDN / NFV, Data Center Solutions, ACI or SDA project delivery, SD WAN solutions, and Security.
• CCIE preferred; experience with Containers, Ansible, Python, CI/CD environments and Cloud providers seen as a plus
• Requires proven and effective leadership and collaboration skills, with the ability to work optimally with others through conflicting pressures and priorities while resolving complex issues.
• Ability to be a trusted advisor to influence, inspire confidence, and build deep and enduring relationships with key executives who influence or make business decisions.
• Possess core skills in: problem-solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
• Ability to understand customer strategies, business challenges, and desired business outcomes and develop a technology- and solutions-oriented strategy that can deliver those outcomes.
• Conversant in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are used in solution development, deployment, and management.
• Ability to deliver long-term, strategic business relationships that bring business growth results.
• Understands and can translate between client and Cisco technology methodologies and standards.
• Strong knowledge and understanding of the Services Portfolio of offerings.
• The Dutch language is a hard requirement due to interaction with Public Sector Customers and travel on-site.
• This role will involve working for public sector clients hence you may need to undergo an extensive background check process or security clearance process

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).