NICE Client Success Manager AtlasRTX NICE Company 

United States, Utah 

178680463

*****This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.*****

The Manager, Client Relationship will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.

How will you make an impact?

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
• Responsible for building and delivering C-Level executive presentations
• Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
• Provide day-to-day support to clients
• Turn clients into champions
• Identify and pursue expansion opportunities
• Meet or exceed KPIs including net revenue retention

Have you got what it takes?

• 5+ years of experience
• Strong communication skills
• Expertise in problem-solving
• Experience working with Power BI, Tableau and SQL is highly preferred

You will have an advantage if you also have:

• Existing SaaS, product management, and/or AI experience
• Knowledge and experience in digital marketing