JPMorgan Investment Middle Office Service Delivery Senior Associate 

United Kingdom, England, London 

176818871

Job Responsibilities:

• Manage and seamlessly execute end to end white glove onboarding to ensure an exceptional onboarding experience for new joiners.
• Provision technology hardware, applications and market data
• Perform a broad range of operational and control functions such as maintenance of floor plans, recertification of system entitlements and access, execution of real estate moves, manage technology asset capture and provide general white glove trouble shooting support for the business
• Process off boarding, transfers and relocations
• Work closely with senior leadership to facilitate a wide range of projects and daily work as required.
• Address performance successes and concerns with Manager-Associates
• Enforce a strong control/ compliance environment and continually identify ways to mitigate risk in the daily work

Required qualifications, capabilities and skills:

• At least 3 years of related work experience
• Client service mindset. Recognized as a natural leader, coach, mentor and valued partner to all constituents
• Effective interpersonal, communication and influence skills with all organizational levels. Able to work effectively under pressure
• Excellent judgement, professionalism and maintains confidential information
• Exceptional organization, problem solving and process improvement skills
• Highly proactive with the ability to manage competing priorities and follow through all tasks to ensure closure
• Consistently role modeling the firm’s values and code of conduct
• Focus on controls and mitigating risk factors
• Project management skills to lead an initiative or play a support role on the broader team
• Proactive in change management, looking for new ways to enhance the process
• Strong command of MS office suite of products
• Innovative mindset and adaptable to change