Guide Hivestack’s new supply-side (SSP) customers through the on-boarding processes
Work closely with publishers sales team for the onboarding projects
Collect, review and ingest inventory parameter provided by customers
Understand and document customers' audience data methodologies and explain Hivestack’s options
Manage and support clients in the implementation, operation and verification of integration testing of advertising requests and requirements gathering.
Keep customers informed about the status of onboarding and inventory management tasks
Support on-going inventory and audience data updates.
Work closely with Product team to highlight any potential issues or integration problems
Provide technical assistance to troubleshoot and resolve integration errors.
Ability to write and maintain data integration components such as SQL queries and data extraction
Support external integrations that use Hivestack’s inventory management APIs
Provided backup for Hivestack client support queue
What do you need to perform in this job
Minimum 2 years of experience in a similar role
Understand Adtech industry’s technology trends and applications, specifically for DOOH
Advanced Excel skills and Google spreadsheet
Experience with SQL and basic scripting skills
Excellent customer service and communication skills
Able to communicate complex information to non-technical audiences
Show great organizational skills and ability to prioritize to work in a multitasking environment
Keen attention to detail and Problem-solving oriented
Fluent in English (written and spoken) French or Spanish language is an asset
What We’ll Bring to the Table
An opportunity to grow with a dynamic global company with an accent on personal and professional growth
Work with a small collaborative team where you can directly impact both product and culture
Benefits, healthcare, wellness allowance and work from home office perks
Our culture
Our core values reflect the essence of who we are and how we work towards a common goal. Our core values are:
People First
Embrace the fast lane- As a group we are motivated by our ability to think and act quickly under all circumstances.
Move as one- Our team of excellent achievers is a reflection of the faith and belief we all have in each other.
Innovation over comfort- Innovate through experimentation and take calculated risks often.