- Deep understanding of Dynamics 365 Customer Engagement online technology including architecture leadership roles within 3+ enterprise-level projects within enterprise/global accounts
- Demonstrable experience (12+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
- 10+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications (Optional, at HM discretion)
- Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.
- Strong knowledge and demonstrated technical proficiency in adjacent technologies including one or more of the following: Power BI, Power Apps, Microsoft Azure (PaaS technologies)
- Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
- Strong problem-solving ability ranging from conceptualization to implementation
- Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
- Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action
- Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others