Facilitate communication and alignment between various sub-groups within a business unit for business technology alignment, solution discovery, service management, project portfolio management, and relationship management.
Provide functional support services for business applications, ensuring performance, availability, service level agreements, and customer satisfaction targets are met.
Design and architect complex business process and application solutions to address cross-functional needs, converting designs into functional and technical specifications.
Identify opportunities for process improvement and implement best practices to enhance project delivery efficiency and effectiveness.
Identify potential risks and develop mitigation strategies. Monitor and address issues that may impact project timelines, scope, or budget.
Manage software application configuration, testing (unit, integration, performance, acceptance), and data conversions. Recommend industry best practices for integrated solution design and standards.
Drive root cause analysis and resolution of outages or incident trends, implementing corrective and preventative actions. Evaluate, recommend, and plan lifecycle management for patches, upgrades, and releases.
Collaborate with external vendors and suppliers to ensure timely delivery of products and services. Manage vendor relationships and contracts.
Ensure adherence to project management, software development, testing, service management, change management, RCA, and other relevant processes, standards, governance, and controls. Support SOX controls, internal and external audits.
Plan and manage medium to large-scale cross-functional projects, ensuring effective execution within scope, timeline, budget, and quality guidelines.
Maintain regular and effective communication with stakeholders, providing project updates, addressing concerns, and managing expectations.
Oversee and manage contingent workers across multiple projects or service areas. Responsible for their selection, onboarding, offboarding, and managing their assignments and work quality. Approve contingent worker time sheets and costs
Technical Requirements:
Demonstrate skills with a variety of development methodologies and ability to adapt these to the needs of an organization using Agile processes.
Well versed in Microsoft technology stack
Experience in modern front end development languages – React, Angular etc
Knowledgeable and experienced with serverless applications, Event driven programming
Experience in designing and implementing Microservices, service-oriented architecture, REST based services and orchestration of APIs for web and mobile applications.
Experience in designing and implementing cloud ready and cloud native applications, Azure or Aws.
Very good understanding and hands-on experience on multiple software engineering languages .NET, NodeJS, .NET Core, SQL, No-SQL etc.
Understanding of software development lifecycle, DevSecOps (build, continuous integration, deployment tools, security scan tools, code quality checks) and standard methodologies.
Understanding of both front-end and back-end web technologies: HTTP(S), XML, JSON, CSS and Javascript
Exposure to Azure cloud solutions/services and implementation of the same
Knowledge of secure coding practices, compliance, open-source technologies and frameworks.
Ability to communicate with cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
Ability to analyze and propose solutions to high value critical challenges for the development teams
Ability to communicate with senior executives within the IS&T organization and in business functions
Minimum of 12+ years of relevant experience .
4+ years of experience leading a team of developers, managing projects, leading delivery, operating in collaborative environment.
Experience with systems design and development from business requirements analysis through to day-to-day management
Functional Knowledge:
Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
Business Expertise:
Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
Leadership:
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
Problem Solving:
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
Impact:
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.
Interpersonal Skills:
Communicates difficult concepts and negotiates with others to adopt a different point of view.