GE HealthCare Customer Service Engineer - MRI 

India, Maharashtra, Mumbai 

173319017

As a Customer Service Engineer, you are required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. The role includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. You are required execute standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Roles and Responsibilities:

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, should be able to perform at customer site. This also includes onsite machining & generator diagnostics. Should be able to make Engineering decisions

• Require broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills

• Require understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area

• Resolve issues in situations that require good technical knowledge and judgment within established procedures. Consult more senior team members for issues outside of definedinstructions/parameters

• Require good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others

Required Qualifications:

• The role requires 2+year of experience in Field Services& Customer Service Management

• Knowledge level should be comparable to a Bachelor's degreeinBio-medical/Electrical/Electronics/Mechanical

• Extensive knowledge of MRI is mandatory

Desired Characteristics

• Strong oral and written communication skills

• Ability to document, plan, market, and execute programs

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support